(For Pledge/Unpledge Request, Ledger Balance and Holding enquiry always call on Reception instead of Accounts.)
For Shares Payin/payout, EPN, pledge/unpledge and Billing related
For Payments & Margin Shortages
For Limit, Password Reset, live Position, Balance, Holding related queries
For Limit, Password Reset, live Position, Balance related queries
Mr Sunil Khandelwal
Mr. Vidwan Kanoongo
Mr. Yuvraj Kanoongo
Mr. Anish Kanoongo
Details of Contact person Address Contact No. Email ID Working Hours
Client Servicing Anish Kanoongo 101, Royal World, SC Road, Jaipur 01414069605 anish@htplonline.com Mon-Sat;9:00am to 6:00pm
Head Client Servicing Yuvraj Kanoongo 101, Royal World, SC Road, Jaipur 01414069603 yuvraj@htplonline.com Mon-Sat;9:00am to 6:00pm
Compliance Officer Vidwan Kanoongo 101, Royal World, SC Road, Jaipur 01414069604 vidwan@htplonline.com Mon-Sat;9:00am to 6:00pm
CEO Ravi Kant Kanoongo 101, Royal World, SC Road, Jaipur 01414069600 ravikant@htplonline.com Mon-Sat;9:00am to 6:00pm
In absence of response/complaint not addressed to your satisfaction, you may lodge a complaint with SEBI at https://scores.sebi.gov.in/ or Exchange at https://www.mcxindia.com/Investor-Services (MCX) or www.ncdex.com (NCDEX) or www.nseindia.com (NSE).
Please quote your Service Ticket/Complaint Ref No. while raising your complaint at SEBI SCORES/Exchange portal.
Note:
· Please mention working hours of each escalation level (eg. Mon-Sat; 9:00 am to 12:30
· pm and 2:00 pm to 6:00 pm).
· Same contact number shall not be mentioned for more than one or all escalation levels.
· Contact numbers mentioned shall be handled by the escalated person.
· Ensure the contact numbers mentioned are reachable.
· Ensure IVRS allows caller to the reach the desired escalated level.
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